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Customer Service: Returns

How do you return an order to ASOS.com? See below for information about the delivery & returns options in your country
Delivery Returns
Return From: Portugal

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About ASOS returns

Please remember that you will be charged a fixed fee for a return, which we will immediately deduct from the amount refunded. Exclusions apply.

Returns fee [€1.95] Exclusions apply.

Celeritas
Returns fee charged. Exclusions apply

Create return

  • Easy return, no printer required.
  • Return through Celeritas by dropping off your return in over 640 locations nationwide.
  • Your return will be processed in approximately 15 calendar days.

CTT Correios
Returns fee charged. Exclusions apply

Create return

  • Create a return label for CTT by clicking the ‘Create Return’ link and following the steps.
  • Return through CTT by dropping off your return in over 70 locations across the Portuguese Islands.
  • Your return will be processed in approximately 15 calendar days

Need More Information?

See our Returns FAQ