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Help & FAQs

Customer Service: Returns

How do you return an order to ASOS.com? See below for information about the delivery & returns options in your country

Delivery Returns

Return From: New Zealand

About ASOS returns

Please remember that you will be charged a fixed fee for a return, which we will immediately deduct from the amount refunded. Exclusions apply.

Read all about our 28-day. Read Policy
Read more on how to create a return and send back to ASOS. View Details
Returning directly to a brand? Click here for more information
Please visit our main Customer Care help Page if you can’t find what you are looking for

Returns fee [NZD$8.99] Exclusions apply.

New Zealand Post
Returns fee charged. Exclusions apply
Create return

Return through over 900 New Zealand Post offices for FREE!
Click create return to access your free return label
Open 7 days a week, early until late
Your return will be processed in approximately 15 calendar days

Need More Information?

See our Returns FAQ