ASOS UPDATES

HOW TO DO ONLINE RETURNS

By ASOS, February 10, 2020

We've got good news: as part of our commitment to reducing our carbon footprint, we're officially switching over to online returns*. That’s right, you can say goodbye to those pesky paper forms inside your ASOS orders!

WHY ONLINE RETURNS?

We send out about 64 million paper returns inserts in one year. That could save 8,450 trees or 320,000kg**, which is equivalent to the weight of…

How to do a paperless return | ASOS Style Feed

HOW DO ONLINE RETURNS WORK?

Naturally, we’ve made the digital returns process as simple as possible. Check out these steps or watch the video above for more.

How to do online returns: 1.Go to your ‘My Account’ page and select ‘My Orders’ 2.Click ‘Create Return’ 3.Select the item(s) you want to return 4. Use the drop-down menu to select the reason(s) for your return – there’s a text-box option if you’d like to provide a specific reason 5. Search for the drop-off location or Packing Station nearest you, and select it 6.Click 'Place Return’ 7. Check your email for a confirmation 8. Print your returns label and attach it to your bag (we’re working on this process!) 9.Drop off your return, and you’re done!

Pro-tip: download the ASOS app to get real-time updates on when online returns are rolled out in your country.

And there's more to come. In 2019, we signed the Ellen MacArthur Foundation’s New Plastics Economy Global Commitment, which brings together businesses and governments across the world to tackle plastic waste. We’ve made a ton of commitments to support that project, like promising to increase the amount of recycled material in our mailing bags up to 100% (from 65%), increase our use of ‘post-consumer waste’ (think recycling old ASOS bags into new ones), and half the amount of packaging we currently use — watch this space for updates, people. Find out more info here.

Got more questions about our returns? Head here for more info.

*By removing paper returns slips, we’ve calculated that we will avoid 312 tonnes of CO₂ emissions using the latest Government emission factors and our standard carbon emission calculation methodology.

**According to the Environmental Paper Network’s paper calculator, 320,000kg of paper is equivalent to 8,450 trees.