How do I return something to you from Mexico?

The basics
Placing your return
Packing your return
Waiting for your refund

The basics

Returning from Canada? Follow this link for more info.

Returning from the US? Visit this page.

For returns from all other countries, please go here.

Returning from Mexico? Read on:

• You have 28 days of the order being delivered to you or available for collection to return it to us.
• Returns usually take up to 21 business days to reach our warehouse and be processed.
• Once we've processed your return, your refund may take up to 10 business days to reach your account (this depends on your bank or payment provider) - read more about how refunds work here.
• We don’t offer exchanges – all accepted returns will be refunded. 
• When returning your items, you’ll need to pay local postage rates. 
• If you need a new returns note, you can download a new one here.

If you received a faulty or incorrect item, follow this link for more info.

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return.

Placing your return

Return your order through your local post office.

Fill out the returns note with the required information, then prepare your returns package by putting the item/s you want to return along with your filled out returns note in the returns bag. We recommend removing or covering your shipping label before attaching your returns label to your package.

We are unable to process a refund for orders returned to us without a returns note.

Please take your package to your local post office to send off to our warehouse. Our returns address is:

ASOS Returns, 4505 Derrick Industrial Parkway, Atlanta, GA 30349, United States of America

Don’t forget to ask for proof of postage!

Want to return separate orders in one package? Please note, you’ll need to place a separate return for each order you’re sending back.

Packing your return

All the items you’ve selected to return have to fit in one package. 

You can also send us any opened or used ASOS packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging. 

Your package shouldn't exceed your chosen carrier’s size limits (otherwise the carrier may not be able to accept it).

Make sure to keep your proof of postage as we may need to have a look at it later.

Waiting for your refund

You can track the progress of your return by using the tracking number that can be found in your return drop off confirmation email. 

If you use the ASOS app, make sure to enable push notifications to be notified when your return has been processed. Get more information on notifications here.

After your return is received and processed at our warehouse, it may take up to 10 business days for your refund to reach your account depending on your bank/card issuer. If your refund is an E-Gift Card, it will be locked to your account ready for you to use. Read more about how refunds work here.

Just one more thing...

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