How do I return something to you from Canada?

The basics
Placing your return
Packing your return
Waiting for your refund

The basics

Returning from the US? Follow this link for more info.

Returning from Mexico? Visit this page.

For returns from all other countries, please go here.

Returning from Canada? Read on:

• You have 28 days of the order being delivered to you or available for collection to return it to us.
• Returns take up to 21 business days to reach our warehouse and be processed.
• Once we've processed your return, your refund may take up to 10 business days to reach your account (this depends on your bank or payment provider) - read more about how refunds work here.
• We don’t offer exchanges – all accepted returns will be refunded. 
• Returning your ASOS order via any Canada Post office costs 22.40 CAD.
• If you need to apply for a refund of duty and taxes when returning your articles, you can contact the Canada Border Services Agency (CBSA) here.

Need a new returns note? Download it here.

If you received a faulty or incorrect item, follow this link for more info.

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return.

Placing your return

Here’s how to place your return through Canada Post:

1. Use this link to create a returns label through ReBound. Follow the steps you see on the screen. You'll receive an email with your returns QR code.
2. You’ll need to drop your package off at a Canada Post store - find your nearest one here.
3. Present the QR code at the chosen drop-off point when returning your items – they’ll take care of the returns label for you.
4. You'll receive a receipt when you drop off your package and an email update to let you know your package is in transit back to ASOS.

Want to return separate orders in one package? Please note, you’ll need to place a separate return for each order you’re sending back.

Packing your return

Please make sure all the items you’ve selected to return fit in one package.

You can also send us any opened or used ASOS packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging.

Please make sure your package doesn't exceed the carrier’s size limits as otherwise they may not be able to accept it.

Make sure to keep your proof of postage as we may need to have a look at it later.

Waiting for your refund

You can track your return using the tracking reference from your email. Alternatively, you can also track your return here.

If you use the ASOS app, make sure to enable push notifications to be notified when your return has been processed. Get more information on notifications here.

After your return is received and processed at our warehouse, it may take up to 10 business days for your refund to reach your account depending on your bank/card issuer. If your refund is an E-Gift Card, it will be locked to your account ready for you to use. Read more about how refunds work here.

Just one more thing...

Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS has no control over these sites and is not responsible for their content or availability.