Where's my order?

The following applies to all items sold by ASOS Brand Partners – follow this link to learn more about how deliveries work with our Brand Partners.

1. Track your order

All you need to do is log in to 'My Account' and select the order you want to track.

Use the 'Track Parcel’ button to track your package.

If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon.

2. Check the estimated delivery date

You’ll find this date in your Order Confirmation email and by checking 'My Orders' in 'My Account'.

Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, go to 'Track Order' in your account.

If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon.

If your items have been shipped in separate packages, you’ll receive separate shipping confirmation emails with different tracking numbers. This way you can track each parcel individually. 

3. I'm still waiting for my order