Delivery
How does shipping with ASOS work in the US?
Want to know which international shipping methods are available for you? Follow this link to find out more – just choose the country you’re shopping from in the drop-down menu.
Ordering to Canada, Mexico, Puerto Rico, or the Virgin Islands? At the moment, you'll only be able to order items marked as 'Shipped by ASOS UK'.
Wondering about shipping to the US? Read on:
Shipping options
Tracking my order
What happens on the day of delivery?
Things to know
Shipping options
We use a large network of shipping partners and a range of options to make sure our customers are receiving their orders when they expect them!
Follow the links below to find out more about the shipping services we offer:
Tracking my order
All packages sent to US are fully tracked. We'll email you a link to your tracking information once your package has left the warehouse. You can also track your orders by logging in to 'My Account' and viewing your most recent orders.
If some of your items have been shipped in separate packages or from a different warehouse, you'll receive separate dispatch emails with different tracking numbers. This way you can track each package individually.
If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may sometimes be a delay with your tracking being updated.
FYI, if the status of your order is showing as 'It's Ordered', it means that we're getting your order together ready to be sent out. During busy times, this status may show on your order for longer than usual – don’t worry though, this shouldn’t affect your estimated delivery date.*
What happens on the day of delivery?
Please follow the tracking for your order to know exactly when to expect it. You’ll be sent email updates with all the changes.
You might need to sign for the package. If you're not in when your package arrives, it may be left in a safe place like your mailbox or porch, or it may be left with a neighbor.
Ordered to a collection point? You'll receive a message once your package is ready to be picked up.
Depending on your shipping method, you may be presented with some additional in-transit delivery options. These may include delivery to a neighbour, delivery to a safe place, or a collection from a specified location - these will differ depending on who your order is sent with. You may also be able to reschedule the delivery. You can check and arrange for the available alternative delivery options using the link in the shipping update email, or using the tracking number and the shipping partner's website or app.
Things to know
- For your security, we’re unable to change the address your order is being sent to, so make sure you double-check the delivery address on the order confirmation page before placing it.
- If some of your items are being shipped from a different warehouse, the delivery timeframes for these items may vary. The warehouse the item is shipped from is shown on the product and checkout pages, and you’ll see the correct estimated delivery dates at checkout. Your order number will be the same for all items regardless of where they are shipped from, meaning you'll be able to track all your packages as normal.
- Items that are sold by ASOS Brand Partners may be delivered separately. Find out more about how shipping works for items sold by ASOS Brand Partners here.
- Follow this link for more information on customs charges.
- During busy periods, some shipping options may not be available.
Just one more thing...
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.