How can I return something to you from Australia?

The Basics
Placing your return
Packing your return
Dropping off your return
Waiting for your refund

The Basics

• You have 28 days from the date your order was delivered or made available for collection to return it.
• Subject to any exclusions that may apply (see our Returns Policy), returning items from Australia costs $8.99 (AUD), and this amount will be deducted from your total refund.
• We’re paperless, so you won’t receive a returns note with your parcel – don’t worry, you won’t need one, just place your return as described below.
• All returns are subject to our Original Condition and Fair Use policies – Check out our Returns Policy.
• It takes up to 21 business days for a returned parcel to reach our warehouse and be processed.
• Once we’ve processed your return, your refund may take up to 10 business days to reach your account (this depends on your bank or payment provider) – read more about how refunds work here.
• We don’t offer exchanges – all accepted returns will be refunded.

Something’s not quite right with an item you received? For more info on faulty and incorrect items, follow this link.

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and may have to send it back to you.

Placing your return

1. Go to ‘My Account’ and open ‘My Orders’. Select ‘Create Return’ on the order you want to return. Returning items from multiple orders? No problem - you’ll see all items from the orders you can still return on your screen.*
2. Select the items you’re returning and the reasons for return. If you're placing your return through our website, you'll also see a comment box where you'll be asked to leave feedback on the item you're returning. This helps us improve our future products.
3. Search for your nearest drop off point, then select ‘Place Return’. You’ll receive a QR code by email – you can also find it in ‘My Returns’.
4. Place your return in a single parcel. You can use any packaging you like – doesn’t have to be the one you received your order in - as long as it’s secure.
5. Take your parcel and your QR code to your chosen drop off point and they’ll take care of the rest.

*Please note: when combining your return with items from previous orders, you'll only be shown the orders that were delivered up to 14 days ago. You can still return qualifying items from orders delivered between 14 and 28 days ago, but you'll need to place your return directly from these orders.

Packing your return

Please make sure all the items you’ve selected to return fit in one parcel. If they don’t, you'll need to create a separate return for the second parcel with the items in it – it’ll have its own QR code and tracking number.

You can also send us any opened or used ASOS packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging.

Please make sure that your parcel is under 22kg and doesn't exceed 105cm in length - otherwise Australia Post may not be able to accept it.

Dropping off your return

You’ll select your drop-off point when placing your return, but if you ever change your mind, your QR code can be used at any drop-off point that offers the same returns service as the one you originally selected. Find the nearest drop-off location for your return carrier below:

Australia Post – enter your Suburb, City or Postcode, select your location type and search to see where you can drop off your return parcel.

If you choose to return through another method, it’s your responsibility to pay for your return. Don’t forget to keep your proof of postage!

Our returns address is: ASOS DC2, GXO Logistics, Armthorpe, Doncaster, DN3 3FB, UK.

Waiting for your refund

You can track the progress of your return by using the tracking number that can be found in the ‘My Returns’ tab in ‘My Account’ or in your return drop off confirmation email. Just copy the number and look it up on the carrier’s website:

Australia Post

If you use the ASOS app, make sure to enable push notifications to be notified when your return has been processed. Get more information on notifications here.

Keep hold of your proof of postage in case you need to contact us.

Returns take up to 21 business days to reach our warehouse and be processed – we’ll send you an email once that’s done.

After that, it may take up to 10 business days for your refund to reach your account depending on your bank/card issuer. If your refund is a voucher, it will be locked to your account ready for you to use. Read more about how refunds work here.

Your delivery charge may be refunded in some circumstances, for example if your entire order was faulty or incorrect. You can read more in our Ts&Cs here.

Just one more thing…