We’re only able to provide you with a VAT invoice if:
- Your order's billing address matches both your payment cards and your company’s billing address
- Your order was successful
- Your order has been already delivered to you
- Your whole order hasn't been returned and fully refunded (otherwise there’s no GST due)
- Your order wasn’t a gift voucher purchase
If your order meets the above requirements and you need a VAT invoice, please contact our Customer Care Team with your ABN number, and the order number(s) and we’ll look into this for you.
If your ABN number is correct and we haven’t been able to validate it, please contact your tax administration as they may need to update your address.
Commercial invoice
If you need a Commercial invoice, simply get in touch with our Customer Care Team and we'll arrange for one to be sent to you.
