Can I amend or cancel my order?

Question

Accepted Answer

Can I amend my order?

We're really quick at preparing your order, so we can't make any changes once you've placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.

How do I redirect my parcel?

While changing the delivery address isn't possible after the order is placed, if you're not in when a delivery is attempted, our carrier will leave a card advising where you can pick up your parcel.

If you're looking to redirect your parcel because you've selected an old or incorrect address, then we suggest trying to retrieve the parcel once it's delivered. If this isn't possible, then it's also worth trying to contact the present occupants to see if they can send the parcel on to you, return it back to us or, if it hasn't been delivered yet, refuse the delivery so it is automatically returned back to our warehouse.

If the parcel is returned, we'll automatically issue a refund when it arrives at our warehouse. We can't resend returned parcels, so you'd need to place a new order to the correct address.

We also encourage you to keep your ASOS address book up to date by removing any addresses that you no longer use or have access to.

Can I cancel my order?

You can cancel your order within a specific timeframe that depends on your chosen delivery method:

Express Delivery: 15 minutes after completing your order
Standard Delivery: 60 minutes after completing your order.

After the above timeframe is up, you won’t be able to cancel it.

How do I cancel my order?

Go to 'My Orders' to view your recent orders.
Click on the 'Cancel/View' button next to your order.

If this button is not available, it’s too late to cancel the order. However, you can return any unwanted items for a refund once you've received your order – you’ll find more info on how to return an order here.

Please note: if you cancelled your order through ‘My Account’, we wouldn’t have charged you for it, but the funds may have been reserved by your payment provider. It may take up to 10 working days for the funds to become available again.